Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed. Could you please confirm if you have not received our email about the renewal?
However, you can repurchase a new subscription at this link:
https://rankmath.com/pricing/
Please note that all of your settings are stored in your database and will be activated again once you have subscribed again.
Hope that helps.
Thank you.
It is impossible as there is ample amount of funds in the account. I am concerned though that this was intentional as my price I was paying isn’t how much you charge now its tripled. Can you please look into this.
Hello,
Looks like the subscription was cancelled last January 17, 2023. That’s why our payment processor didn’t process the plan renewal. You can purchase a new subscription with our current offer from our site to continue using the premium features on your site. All the settings will stay the same and you will not lose any data. https://rankmath.com/pricing/
Don’t hesitate to get in touch in case you need our assistance with anything else.
I did not cancel it, have you guys intentionally cancelled it to force me onto a new price? I bought into RankMath early on and I wish to be put back on that pricing plan. I did NOT cancel it and the Direct Debit did not fail due to insufficient funds – this is very suspicious that you have cancelled my account wanting me to go onto the new pricing plan. If this is to be the case (which i will find out by the way) it is a disagrace.
Hello,
We did not cancel your subscription.
There were 5 renewal payment attempts on your PayPal account (Jan 03, Jan 04, Jan 07, Jan 10, Jan 12) and after all of them failed, subscription got cancelled after 5 days (Jan, 17) automatically.
Furthermore, our payment processor notified you by email about every event, please check the screenshot – https://monosnap.com/file/fGgNFkeRtgbG699JWqUlnW7ACvAzJl, did you not receive emails?
Also, the price for Pro plan is the same as it was. You should just purchase new plan and problem solved.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
