Twitter Share Image URL is Wrong

#521774
Viewing 4 replies - 1 through 4 (of 4 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for the screenshots. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Ranuka
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ranuka
    Rank Math free

    Is there any update?

    Hello,

    We apologize for the delay in response.

    I went ahead and conducted troubleshooting on your website by following this guide, however, it doesn’t seem to be a plugin/theme conflict.

    I went ahead and remove the image from the affected page and add it again and strangely, the correct image URL has been updated: image

    Unfortunately, we haven’t been able to find out why this is happening as we also can’t replicate this issue on our local WP installation.

    If this issue happens again on your end, try clearing your website cache.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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