Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The Rank Math PRO was applied to the email I’ve added in the sensitive data section. You can use that to log in to your paid Rank Math account as well.
Alternatively, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.
Looking forward to helping you.
Thank you.
Hello, thank you for the response, yes this is totally my false, I did separate an invoice email from the email that I registered. So, can you please merge into Gmail account. Thank you.
Best Regards,
Hello,
We have merged your accounts as requested using your gmail account.
Please check on your end if everything is working as expected.
Now you will need to reconnect your website by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
