Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
As you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
There was a mismatch in the version of the Free plugin. Due to this, the PRO plugin was becoming inactive. We immediately released a new update to fix that issue.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
