Purchased 50 content AI credits, but not showing up

#515966
  • Resolved Serena

    3 years, 3 months ago

    Rank Math free

    Hello,
    I purchased 50 Content AI credits while editing a post so I could use it immediately, but they aren’t showing up.

    I refreshed the credits, I’ve saved it as a draft and then went back in to edit it, still 0 credits.

    How can I get them into the plugin?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Rakibuzzaman Siam

    3 years, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

    Check if you are able to see the correct Content AI credits.

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    Let us know how that goes.

    Thank you.
    ​​​​​​​

    Serena

    3 years, 3 months ago

    Rank Math free

    Hello! That’s something I noticed when I tried to find them yesterday, when I go to websites, there aren’t any there and no opt into add one.

    Mladen

    3 years, 3 months ago

    Hello,

    Everything seems fine on our end. You have 50 credits available, so the problem must be on your site. Please share your site’s login details in sensitive data section if you want, and we will try to find the issue for you.

    Thank you!
    ​​​​​​​

    Serena

    3 years, 3 months ago

    Rank Math free

    Hello! When I went online today the 50 credits were there. No idea what I did to fix it but thank you!

    Princess

    3 years, 3 months ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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