Hello,
Thank you for contacting Rank Math for help with your HTML sitemap not displaying as expected.
I tested the setting the HTML sitemap to a page on my setup and it is working. Screencast: https://i.rankmath.com/v/9L9mb6
If searching for the sitemap page is not working as shown in the screencast, there might be a conflict between Rank Math and one of your plugins or your theme. Please follow this guide to determine the source of the conflict: https://rankmath.com/kb/check-plugin-conflicts/. Once you have found the source of the conflict, please let us know so we can investigate further. You can also contact the support for the other plugin as they may already have a solution.
Hope that helps. Please let us know if you have questions.
Hi,
I tried it by deactivating all plugins and only keeping rank math active on my test site thejustread.com but it’s same. The page is not appearing under the site map page.
Can you check again why is this happening? I am using thrive themes. Any known issue with the theme with this feature?
Thanks,
Hello,
We have not received any issues with the theme you’re currently using.
Also, the sitemap page you have shared in the sensitive data section is opening fine. Please refer to the screenshot attached there for your reference.
Could you please confirm if you have already been able to resolve this issue?
Looking forward to helping you.
Thank you.
No it’s not resolved and this sitemap is not from rankmath. I am using another plugin for html sitemap as I couldn’t wait for 24 hrs for your support to respond.
Anyways I was looking for better support.
Will review my options again in Q2.
Thanks anyways.
Hello,
We deeply apologize for the inconvenience.
Since we can’t replicate the issue on our end, there may be some conflicts or errors when Rank Math is trying to communicate to your database when you are searching for the page.
With that said, please ensure that your Rank Math plugin is in the latest version, and if you wish to comeback to this feature, you may always contact us here if you experience any issues with it.
Please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
