Setup Wizard Failure

#513348
  • Resolved Kuler Feed
    Rank Math free

    My Rank Math setup Wizard takes me straight to my Dashboard
    I know I have to input my Website name and other details
    When I check the HELP option there, I realized my site is not connected too
    Assist me Please

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please head over to your WordPress Dashboard > Settings > General and make sure that your WordPress address and your site address matches:

    After that please try to disconnect and reconnect your Rank Math account again.

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Setup Wizard Failure’ is closed to new replies.