Can login my account

#513073
  • Resolved Jerina M

    3 years, 3 months ago

    Rank Math free

    Hi I’ve purchased your product with the email address [moved to sensitive data section]

    I purchased it directly without creating an account first. Order completed. I did not receive any email with credentials to login to my account on Rank Math.

    I trie to reset password for that email but I don’t receive any email to reset it.

    Can you please help me access the account with the email [moved to sensitive data section] so I can use the product?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Jerina M

    3 years, 3 months ago

    Rank Math free

    These is my order reference: [moved to sensitive data section]

    Reinelle

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve sent a reset password to your email (info@****) used to purchase the subscription.

    Also, I’ve included the current email address you have on your Rank Math free account.

    Alternatively, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can login my account’ is closed to new replies.