Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
We’ve checked the username you provided, and it seems that it was already registered.
If you have already created the account, let us know if you wanted to remove/delete this account per your request.
Looking forward to helping you.
Thank you.
hi, yes. I was in a bit of a rush so I had registered a new account – please delete the old one “tomasz paluszkiewicz”
Hello,
Before we delete this account, we would like to ask if you would want us to merge the accounts under a single one. Please let us know the preferred email address in the sensitive data section.
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We just managed to change the usernames on the accounts you provided in the sensitive data section exactly as mentioned.
Don’t hesitate to get in touch if you have any other questions.
hi there.
I haven’t heard from you but I see that the change went through.
It’s just that the license stayed with the wrong account – it should be with “bundelmedia”.
after that is done you can delete the other account
regards,
Tomasz
Hello,
As requested we have merged the accounts under the preferred email address and the subscription is available on that one as well.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
