Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Your sitemap appears to be working fine now.
Please make sure you’ve applied the following filter code to your site.
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
However, if the issue come up again, you may follow the guide below to see if that fixes the issue for you:
https://rankmath.com/kb/sitemap-404-error/
Let us know how it goes. Looking forward to helping you.
Thank you.
Thanks it looks like it worked,
Another issue that we missed “post tag” sitemap even it’s enabled – https://puu.sh/JwpAq/fa3bfc3af4.png
how to fix it?
thank you
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to your issue, in order to include Tag Archives on your sitemap, please ensure that your Tag Archives are set to index. You can check that by heading over to WordPress Dashboard > Rank Math > Titles & Meta > Post: Tags.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
sitemap issue appears again.
After visiting sitemap_index.xml – 404 not found again
where is the issue?
currently we not running any cache plugin, only autoptimize.
but we have 3 more sites with the same configuration and no issue with sitemap
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
I can see that your sitemap is now working well also your /post_tag-sitemap.xml is included there. I’ve attached a screenshot in the sensitive data section for your reference.
Can you please try to clear your website cache and check this again?
Let us know how it goes.
Thank you.
Hi,
we already said that we are not using any website cache
and the sitemap is working because we refreshed the sitemap chance (changed links from 199 to 200) as this was mentioned in our first message
when we refresh sitemap cache it works for some time but after some time it gone.
Hello,
If flushing the sitemap cache fixes the issue (change links per sitemap/permalinks), then your sitemap is still getting cached.
In this case, you may need to exclude the Sitemap files of the Rank Math plugin in your server-level caching. Please get in touch with your web host to exclude your sitemaps from the caching services.
Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
