My credit AI content did not charge after payment

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

Back to your issue, in order to fix this issue, please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

Once done, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

Check if you are able to see the correct remaining credits. See my screenshot below for reference:

If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how that goes. Looking forward to helping you.

Thank you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.