Meta discriptions save but score is not displayed

#509568
  • Resolved Luke Schouten

    2 years, 11 months ago

    Rank Math free

    Best,

    For one of our clients, we are managing the website in regards to SEO. Now we are running into the following problem:

    When we insert a meta description it does get saved and the green check mark is shown. When we refresh page the green check mark is gone until we make a change in the meta description and save it again. But then the problem happens again. We are afraid that the meta description is not being saved at all and the website is ranking less because of this. Is this a known problem for you guys?

    The website in question is: https://www.avantgardechiropractie.nl/

    I would like to hear from you!

    Translated with http://www.DeepL.com/Translator (free version)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Miguel

    2 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    When this happens it’s likely related to some issues saving the metadata using our REST API routes.

    We recommend following the steps here to debug this issue fully: https://rankmath.com/kb/meta-data-not-saving/

    ​​​​​​​Don’t hesitate to get in touch if you have any other questions.

    Luke Schouten

    2 years, 11 months ago

    Rank Math free

    Hi Miguel,

    We looked at the troubleshooting to find the error and fix the problem.

    Saving works for normal pages, but not for a the custom post type ‘complaints’.

    We have disabled all plugins and tried a different theme and still the error continues to occur for the custom post type.

    Another website that is on the same theme, plug-ins and also has a custom post type does not contain this problem.

    We would love to hear how we can fix this.

    We can make a account for u so u can check the problem with us. We use the PRO version, so the service is included right?

    Would like to hear soon from you,

    With kind regards,

    Luke Schouten

    Miguel

    2 years, 11 months ago

    Hello,

    Support is offered for the plugin no matter the subscription you use.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Meta discriptions save but score is not displayed’ is closed to new replies.