Rankmath plugin conflict causing critical error

#509460

Resolved Gavin Jack
2 years, 11 months ago

Rank Math free

Dear Support,

I am getting a critical error warning when Rankmath SEO settings are being changed when Sonnar MP3 player is activated.

I have followed Rankmath troubleshooting guide and checked my theme and plugins in troubleshooting mode and discovered that when Sonnar is active that the critical error occurs. Further checks have confirmed that no other plugins stop Rankmath settings from being changed.

I have also reached out to Sonnar MP3 to advise them to troubleshoot from their end.

Would you be able to check to see what might be causing this conflict?

Please see admin login credential should you require them in sensitive data:

Best regards

Gavin

Viewing 1 replies (of 1 total)

Reinelle
2 years, 11 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please share the error log when the issue happened so we can determine the root cause of the issue? Having an error log will help us determine what is the root cause of the error.

You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

Once done, please share here the report related to Rank Math so we can check.

Let us know how this goes.

Thank you.

RankBot
2 years, 10 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rankmath plugin conflict causing critical error’ is closed to new replies.