Big issue, 404 errors when clearing object cache

#509398
  • Resolved Blimburn Seeds
    Rank Math free

    Hi, we have a big problem. From time to time, when we clear the web cache, a problem occurs with Rank Math that causes us to lose our sitemap, throwing a 404 error when trying to access it. We have to save the changes within the Rank Math Sitemap Settings for the sitemap to be available again.

    We already had this kind of problem when we tried to remove the base & category base prefix from the URLs. We had to uncheck this option because it gave us 404 errors on the product and category pages of our store.

    We use LiteSpeed ​​for the web cache, while for the object cache we use Redis

    This problem does not happen immediately when we clear the cache, nor does it always happen. But it has to be related to this as what happens is that Rank Math loses the saved plugin settings, and it works again when we save the changes within the plugin

    This is a very serious problem for us since we went several days without sending the sitemap to Google

    We appreciate your help in solving this problem and we will do our best to help you find the problem.

    Thanks a lot

Viewing 1 replies (of 1 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Your sitemap appears to be working fine now.

    However, If you encountering this issue in future, please try to follow the instructions from the guide I’ve shared below:
    https://rankmath.com/kb/sitemap-404-error/

    Let us know if that doesn’t.

    Thank you

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Big issue, 404 errors when clearing object cache’ is closed to new replies.