Not receiving emails from you

#509128
  • Resolved Robin Gurney

    2 years, 11 months ago

    Rank Math pro

    I created an account a while back with the email address in the sensitive data below. I never received or set a password for this account. Now when I try to log in, I can’t because I don’t have a password. When I try to reset the password, I do not receive a password reset email from you. If I try to create a new account using the same email address, your system says that there is already an existing account with this email address.
    Now I have created another account with the second email address in the Sensitive Data below, which is the account I am now logged into. Again, when I created the account I was told to check my email for login details, and I did not receive any.
    Please advise on how I can receive the password reset information for both of the addresses below in the Sensitive Data section.

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience that might have been caused due to that.

    We have checked the email address you added and found two separate accounts on our system. Would you want us to merge the accounts under a single email address? If so, could you let us know the preferred one so we can do what’s needed?

    I am looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Not receiving emails from you’ is closed to new replies.