Thumbnail on Facebook not loading correct image.

#509097
  • Resolved Dee Lucas

    2 years, 11 months ago

    Rank Math free

    I have uploaded an image that I want to use as the Facebook Thumbnail image instead of the featured image under edit snippet ->Social Tab. I have put the URL through Facebooks debugger and told it to scrape the URL again. It is still not pulling through that image on either of these URLS.

    https://livingtowersflkeys.com
    https://livingtowersflkeys.com/tower-garden-maintenance

    The Facebook debugger does give this warning.

    Warnings That Should Be Fixed
    Inferred Property
    The ‘og:image’ property should be explicitly provided, even if a value can be inferred from other tags.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Md. Sakib Khandaker

    2 years, 11 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    The error is appearing on debugger tool as you don’t have any og:iamge property for the other URL, though you homepage is showing the correct image that I can see in the page source code.

    Can you please try clearing your website cache and see if that fixes the issue for you? If that doesn’t fix this issue, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Dee Lucas

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dee Lucas

    2 years, 11 months ago

    Rank Math free

    I have deleted the cache both with WP fastest cache and on my host. The homepage is now showing the correct image but the blog post is not. https://livingtowersflkeys.com/tower-garden-maintenance

    Dee Lucas

    2 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Dee Lucas

    2 years, 11 months ago

    Rank Math free

    As I’ve been working through the SEO on other posts, I’m noticing the same thing is happening. It isn’t pulling through the correct image.

    Here is another example. https://livingtowersflkeys.com/emerge-gardens

    Md. Sakib Khandaker

    2 years, 11 months ago

    Rank Math agency

    Hello,

    We deeply apologize for the delay in response.

    In your case, you’ve set a image with webp format for your og:image property and which is why the og:image is missing, as Facebook doesn’t advise to use webp format for og:image property. Whereas twitter:image is still appearing. Because twitter still supports webp format.

    In order to resolve the issue, please make sure that the image file format you are setting for og:image property is only between jpeg, gif, or png.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Dee Lucas

    2 years, 11 months ago

    Rank Math free

    Thanks. Can you update your knowledge base to include the file formats that are accepted.

    Md. Sakib Khandaker

    2 years, 11 months ago

    Rank Math agency

    Hello,

    We appreciate your valuable feedback!

    I’ve already shared your suggestion to our internal team.

    However, we are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Thumbnail on Facebook not loading correct image.’ is closed to new replies.