Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
For initial troubleshooting, please follow the steps below:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
You can also check our knowledgebase article about the topic here: https://rankmath.com/kb/url-not-in-sitemap/
Let us know if that resolves the issue.
Looking forward to helping you.
Thank you for your reply. As I shared the login credentials with you, would you please log in to my site and investigate what went wrong?
Hello,
Your sitemap was heavily cached so we performed the actions mentioned above and added the filter to remove the transient cache.
The sitemap is now loading fine on the website.
Don’t hesitate to get in touch if you have any other questions.
Thank you so much for your help, Miguel. Your guidance was extremely helpful in resolving the issue. I’m glad that everything is now working as expected. Thank you again for your support.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
