Unable to Redeem Content AI Credits Purchased for my Free Account

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

In order to fix this issue, please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

Once done, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

Check if you are able to see the correct remaining credits. See my screenshot below for reference:

If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account again.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Let us know how that goes. Looking forward to helping you.

Thank you.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.