Warning: Undefined array key “width”

#508308
  • Resolved Guillermo Figueredo

    1 year, 11 months ago

    Rank Math free
    Content AI Starter

    Hi,

    We are seeing the following error on our site:

    Warning: Undefined array key “width” in /home/customer/www/speakspanishacademy.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-jsonld.php on line 475

    Warning: Undefined array key “height” in /home/customer/www/speakspanishacademy.com/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-jsonld.php on line 476

    The plugin is updated to the lastest version, as well as our theme (Astra) and remaining plugins.

    Please advise. Thanks!

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Jeremy

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Please head over to Rank Math > Title & Meta > Local SEO > Logo and add a logo image if it isn’t already there. If it is there, image please remove it and add it again.

    We hope that helps. We are here if you need us again.

    Thank you

    Guillermo Figueredo

    1 year, 11 months ago

    Rank Math free
    Content AI Starter

    I completed the steps, but the error is still there.

    We already had a logo, so we removed it and added it again.

    Md. Sakib Khandaker

    1 year, 11 months ago

    Rank Math agency

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Guillermo Figueredo

    1 year, 11 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Guillermo Figueredo

    1 year, 11 months ago

    Rank Math free
    Content AI Starter

    Just shared the requested data. Thanks

    Md. Sakib Khandaker

    1 year, 11 months ago

    Rank Math agency

    Hello,

    Please update the admin URL in the credentials as the /wp-admin/ or wp-login.php doesn’t seem to be working.

    Looking forward to helping you.

    Thank you.

    Guillermo Figueredo

    1 year, 11 months ago

    Rank Math free
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Md. Sakib Khandaker

    1 year, 11 months ago

    Rank Math agency

    Hello,

    This is caused by the fact that you are using an SVG image in the Local SEO logo section under WordPress Dashboard > Rank Math > Titles & Meta > Local SEO.

    We recommend switching to another image format since SVG is not fully supported by WordPress yet.

    However, I’ve replaced the SVG image with a similar image with PNG format and the warning is now disappeared from your site.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Guillermo Figueredo

    1 year, 11 months ago

    Rank Math free
    Content AI Starter

    THank you!

    Md. Sakib Khandaker

    1 year, 11 months ago

    Rank Math agency

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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