After snippet edit, the page update button is still unclickable

#508138
  • Resolved Mkdesopole

    2 years, 11 months ago

    Rank Math free

    After snippet edit, the page update button is still unclickable.
    I have to upgrade for example excerpt (then update page button can be clicked), to save snippet changes.
    It is very inconvenient.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jeremy

    2 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please check whether the Rank Math plugin is updated to the latest version? If not, then update to the latest version. There may be a conflict with Rank Math and your other plugins/theme.

    Please use the Health check plugin so that you can find out if there are any plugin conflicts or not. Here is the troubleshooting guide to check plugin conflict:
    https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how that goes. Looking forward to helping you.

    Mkdesopole

    2 years, 11 months ago

    Rank Math free

    I disable all plugins, external scripts and enable default WP theme Twenty Twenty-Two.
    Problem still occurs.
    Page update button is still inactive.

    Nigel

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for your patience. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Mkdesopole

    2 years, 11 months ago

    Rank Math free

    I’m sorry. But I’m not authorized to give access.
    Thank You for help.

    Princess

    2 years, 11 months ago

    Hello,

    It seems that you already marked this ticket as “Resolved”.

    Do you still need our assistance regarding this issue? You can share a screenshot or a video screencast of the area of the page where the issue is happening. You may use any of these tools and share the URL here with us: https://imgbb.com/ or https://loom.com

    It will also help if you can share the system information for us to try and troubleshoot using our setup.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘After snippet edit, the page update button is still unclickable’ is closed to new replies.