Cannot connect Google Analytics

#507627
  • Resolved Jon D
    Rank Math free

    Hello,

    I am trying to connect Google Analytics via Rank Math, but I do not know if it is working or not. I don’t think it is working.

    When I go to general settings -> Analytics and select the analytics account, then the property and then the view, I check the “install analytics code” and then press save. Then when I scroll back to the top, I see that all the changes I just made have dissapearded. The account field still has the correct website, but the porperty field and the view field are empty and the “install analytics code” is not checked. Everytime I select the correct info and press save, the info dissapears.

    How does this happen? Could you help me please?

    With kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your site, and the account and property fields are already filled up. Also, the install analytics option is already enabled.

    The data in your Analytics dashboard are already showing as well.

    Could you please confirm if you have already managed to resolve this issue?

    Looking forward to helping you.

    Thank you.

    Jon D
    Rank Math free

    Hello Reinelle

    Thank you for your answer. Yes everything on the website side is working!
    But if I go look at the Google Analytics account via Google, data is not coming through. I will explain the situation and the steps taken here:

    1) I installed rank math and connected rank math with google search console and google analytics
    2) my client installed google tag manager plugin and tried to connect it with google analytics…
    So probably because of that, the data was not going through to google analytics.

    3) To try and fix it, I deinstalled the google tag manager plugin and disconnected rankmath from google search console and google analytics, hoping that would reset everythin.
    4) I then connected rank math with google analytics again and now it is working on the site, but in the Google analytics account, no data is coming through. this was done about a week ago, so propagate time is already over and we can conclude there is something wrong?
    Google analytics account also states that there is no data and that it should be connected wuth a tag etc..

    Do you know how to solve this?

    With kind regards
    Jonas D

    Hello,

    I’ve checked your site, and it seems that the credentials are no longer working.

    However, if the data is not coming in your Analytics,
    we would recommend following the guide from our blog that you referenced to install the tag manager on the website: https://rankmath.com/blog/install-google-tag-manager/

    Hope that helps.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Cannot connect Google Analytics’ is closed to new replies.