Can I just get a refund for this software? Just too much of a hassle
Hello,
Thank you for contacting Rank Math for help with your upgrade to Rank Math PRO, and sorry for the inconvenience this has caused you.
The issue you have described is related to Rank Math PRO (as detailed here: https://rankmath.com/kb/fix-pclzip-err-bad-format/), but you opened a ticket with a Rank Math Free account. Do you mind sharing the invoice number so we can check the email address that is connected to your account. We can then merge the free account into the Rank Math PRO account using your preferred email address and username or proceed with initiating a refund.
Hope that helps. Please let us know if you have questions.
This account was just recently merged already. [moved to sensitive data section]
I think a refund at this time is the proper solution. This is too much trouble
Hello,
Yes, your last ticket was merged and the Rank Math PRO subscription was already applied to info@*******.com
However, the account you’re currently using is under your Gmail (please see the sensitive data section).
In this case, please use the info email address to log in to your paid Rank Math account.
Let us know if you still wish to continue your refund request.
Hope that helps.
Thank you.
Please process the refund
Please advise when the refund will be processed
Hello, can you please advise when this refund will be processed
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
