1. You advertise that you have a 30-day no-questions-asked refund policy.
“We offer a 30-day no-questions-asked refund policy. Don’t like the plugin for any reason? Drop us an email on s******@r*********** and we will refund your entire purchase without even asking “why?”
2. The same policy is in your T&C.
https://rankmath.com/terms-and-conditions/
Money-back-guarantee for goods
Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase they are unsatisfied with, and obtain a refund, within 30 days from the day on which the purchased goods have been delivered.
The Owner shall refund the price of the Product purchased using the same payment method as the original transaction.
In order to make use of this right, Users must send an unambiguous notice to the Owner. While a motivation is not required, Users are kindly asked to specify the reason why they are claiming the money-back-guarantee.
Within the same period of time stated above, Users must also return the purchased goods to the Owner at their own expense, making sure that they are undamaged, clean and fit for resale. Goods must be returned inside the original packaging.
Upon receipt of the goods, the Owner will verify that all conditions applicable to the money-back-guarantee are fulfilled and, if so, refund the purchase price.”
Clearly this is false advertising then.
3. I contacted you immediately after the subscription renewed. I canceled the subscription and deleted both Rank Math PRO and the free version from my website. I never intend to use Rank Math again, especially after this kind of dismal customer service. This is my unambiguous notice.
4. If my refund request is denied again, I will have to ask my credit card company to intervene and report this case to the FTC.
https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
