Hello,
Thank you for contacting Rank Math for help with transferring your Content AI credits to a different account.
Please may you share the invoice number for the credits you purchased as well as the email address for the account you want the credits transferred to. You can add the information in the designated “Sensitive Data” area.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you so much! I just added the details in the sensitive area.
Hello,
We can see an active PRO subscription in the email you shared and Content-AI credits in this account. In this case and to prevent these issues in the future would you like us to merge the accounts under a single email address so that the subscription and AI credits are in one account?
If so let us know the preferred email address to keep using.
Looking forward to hearing back from you.
That would be amazing! Thanks
Hello,
Thank you for your patience.
We have merged the accounts and all the purchases under one account and you should be able to see the recently purchased credits on the websites connected to the account.
Please check on your end if everything is working as expected.
We really look forward to helping you.
Hey, why I don’t see my credits in my WordPress?
Hello,
Please go to your WordPress Dashboard > Rank Math > Dashboard > Help and disconnect and reconnect your Rank Math account again.
After doing this, please go to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
We hope that helps. We are here if you need us again.
AWESOME, it worked out perfectly!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
