Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Can you please check whether the Rank Math plugin is updated to the latest version? If not, then update to the latest version. It would be the issue of conflict with plugin or theme if the plugin is being updated and the issue persists.
Please use the Health check plugin so that you can find out if there are any plugin conflicts or not.
Here is the troubleshooting guide to check plugin conflict:
https://rankmath.com/kb/check-plugin-conflicts/
We hope that helps. We are here if you need us again.
Thank you
Hi Jeremy, good afternoon!
I’ve been trying to update the plugin for three days, but it’s not possible. I’ll send you a picture so you can see the error message that pops up every time I try to update the plugin.
How can I proceed with this theme?
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Back to your issue, please try following the guide below in order to fix this:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
