sito non funzionante

#506043
  • Resolved Biem Communication

    3 years, 4 months ago

    Rank Math free

    Salve, vi contatto perchè il mio sito risulta non funzionante a causa di questo errore: [02-Jan-2023 14:42:20 UTC] PHP Fatal error: Trait ‘RankMath\Traits\Ajax’ not found in /home/fjcucylf/public_html/wp-content/plugins/seo-by-rank-math/includes/class-common.php on line 29

    come posso risolvere? Grazie

Viewing 5 replies - 1 through 5 (of 5 total)
  • Md. Sakib Khandaker

    3 years, 4 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    It seems like you are using a older version of free plugin. Please update to the latest version of Rank Math free plugin to see if that resolves the issue for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Biem Communication

    3 years, 4 months ago

    Rank Math free

    Purtroppo non riesco ad entrare neanche nel back end del sito a causa dell’errore. Non saprei come aggiornare il plugin.

    Md. Sakib Khandaker

    3 years, 4 months ago

    Rank Math agency

    Hello,

    Please deactivate the plugin by logging in via cPanel/FTP to the website and renaming the folders wp-content/plugins/seo-by-rank-math to something different to be able to regain access to the website.

    After that, you can simply install the latest free version of Rank Math and see if that works for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Biem Communication

    3 years, 4 months ago

    Rank Math free

    Fatto, ma purtroppo il sito continua a non funzionare.

    Reinelle

    3 years, 4 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘sito non funzionante’ is closed to new replies.