Rankmath scores plummeted

#505965
  • Resolved Hannie Mommers

    2 years, 11 months ago

    Rank Math free

    For some time, scores that used to be good are now much lower. It looks as if Rankmath doesn’t see any more text after the first paragraph. Has some setting changed?
    I realize this is not much information for you to go on, but as I have no idea what’s the matter, I can’t describe it better.
    I hope you can help me.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Miguel

    2 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We didn’t make any changes to the way we detect content on the pages via our Content Analysis API which is what we use to detect the length of the content.

    Did you make any switches in the theme used? Or maybe you started using a different page builder on the website?

    Looking forward to hearing back from you.​​​​​

    Hannie Mommers

    2 years, 11 months ago

    Rank Math free

    No, I didn’t use a different theme. The only thing I regularly do is update the WordPress version or the plugins. As far as I can remember I haven’t added any new plugins in recent months either.

    Nigel

    2 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for the additional details. There may be a theme/plugin conflict on your

    Hello,

    Thank you for notifying us that Rank Math is not working as expected on your website and sorry for the inconvenience this has caused you.

    I followed the steps you described but could not replicate the issue on my own setup.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), there may be a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hannie Mommers

    2 years, 11 months ago

    Rank Math free

    Phew, I discovered the culprit. Thrive architect. I removed it completely and now everything is back to normal. 🙂
    Thanks so much for your help.
    Have a great day.

    Jeremy

    2 years, 11 months ago

    Hello,

    We are glad that you are able to pinpoint the cause of the issue.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this ticket.