Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Please check this email [1]MOVED TO SENSITIVE DATA SECTION or [2]MOVED TO SENSITIVE DATA SECTION
It was purchased using this email [1]MOVED TO SENSITIVE DATA SECTION and I cannot find initial email
Hello,
The email addresses you shared don’t have any PRO subscription on them so this must have been purchased with some other address.
Please share that with us so we can verify and confirm the purchase.
Thank you.
Found it. It was purchased using email [moved to sensitive data section]
Order Reference: RANKMATH221004-3721-20422
Hello,
We can see an active PRO subscription in the last email you shared.
To prevent these issues in the future would you like us to merge the accounts under a single email address so that the subscription is always attached to the website?
If so let us know the preferred email address to keep using.
Looking forward to hearing back from you.
Please do so with i***@f************************* since this pro subscription is attached to this domain name
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected. And to update the plugin, please navigate to WP Dashboard > Rank Math > Dashboard > Help and disconnect & reconnect your Rank Math account.
Hope that helps.
Hello, I show now that Rankmath pro has been disabled from my account. Are you processing my refund then?
Hello,
Yes, the refund was processed from our side on January 11th so the money should be getting to the bank account fairly soon.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
