Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
We understand that situations like this can be frustrating. But be assured that, even if there was a downtime that day, that shouldn’t cause any effect on most important features like robots.txt.
In that case, we suggest you to check for your Google Search Console coverage section to determine any issues reported on your site:
https://support.artlogic.net/hc/en-gb/articles/360016851260-Google-Search-Console-errors-and-coverage-issues
If yes, then please share those with us here, and we’ll be assisting with those with our best effort. You can also use a tool like imgbb to share screenshots of those error with us.
It’s also possible that you may have been affected by an algorithm update. Please refer to the following guide for how to confirm that and fix it: https://rankmath.com/blog/google-algorithm-update-recovery/.
Besides, there’s another possibility that, your server may down that time when Google tried to crawl your site. You can get in touch with your hosting provider to confirm if there was a downtime.
Here’s a useful link that also might help you in this case:
https://rankmath.com/kb/website-disappeared-from-google-search/
Looking forward to helping you.
Thank you.
Hello Team,
Thank you for your response. However, after typing NPFinancials in the Google search bar (as shown below), our Website url (https://npfinancials.com.au/), Contact Us etc, which were coming before 21.12.2022 are still not coming. And More importantly, the Website TAB (as drawn manually) is not appearing below the image and below the writing ” N P Financials Pty Ltd” on the right hand side besides the other 3 TABS viz. “Directions”, “Save”, “Call” as shown below:
It is still saying “Add Website” although I have added 2 times in the last 3 days. Please fix this indexing issue.
Even Site:https://npfinancials.com.au/ is not returning the Website but instead it is showing Facebook, Linkedin etc as below:
Hello,
Please note that even if our server was down for some reason, it can’t affect your site’s presence in the SERPs as the data added to your sites like Schema and meta tags are saved in your database, not on our servers.
And if you check your site, all the details are added correctly in the LocalBusiness Schema. However, Google can sometimes modify or remove information about your business based on what they find helpful or not. Since you have already added your website to your GMB profile, you will have to wait for Google to decide to start showing it.
It takes some time for the submitted information to get verified and approved. You should be able to check the status in your GMB profile. You can also get in touch with Google’s support to get more details about this: https://support.google.com/business/gethelp?visit_id=638078786662188844-3632091282&rd=2
Hope that helps. Let us know if you need any other assistance.
Hello,
Thank you for the information.
Please check our website and send me all the details that are added correctly in the Local Business Schema.
Hello,
You can check all the details being submitted to Google by the LocalBusiness Schema here: https://search.google.com/test/rich-results/result/r%2Flocal-business?id=Ylljd63FpkgiakT3FyWosA
Hope that helps. Let us know if you need any other assistance.
I am searching for our domain https://npfinancials.com.au on google and am not able to get the domain.
“site:https://npfinancials.com.au” is not showing any website. This is grossly wrong.
But “site:https://tradeideasnpfinancials.com.au” is showing the website.
Hello,
If we try to look for the first website we can see that there are 191 results for that:
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Thank you, but the issue is not resolved fully. Why it is still saying,
“Try Google Search Console
http://www.google.com/webmasters/
Do you own npfinancials.com.au? Get indexing and ranking data from Google” when we are typing site:https://npfinancials.com.au even after re-submitting the website for reindexing?
Also when I am typing “npfinancials” in the Google Search it is not showing the “Website” TAB below our company name and besides “Directions”, “Save”, “Call” Tabs on the right hand side. Why?
How do I attach screenshots?
Hello,
“Try Google Search Console
http://www.google.com/webmasters/
Do you own npfinancials.com.au? Get indexing and ranking data from Google” when we are typing site:https://npfinancials.com.au even after re-submitting the website for reindexing?
This is just a notification for you to try the Google Search Console so you could get insights on what’s happening on your website with regards to SEO. If you already configured and connected your website to your Google Search Console, you can ignore this message.
Also when I am typing “npfinancials” in the Google Search it is not showing the “Website” TAB below our company name and besides “Directions”, “Save”, “Call” Tabs on the right hand side. Why?
How do I attach screenshots?
In this case, your website is not optimized or eligible yet for those rich snippets for that particular keyword.
You may upload your screenshot at https://imgbb.com and share the URL here.
Looking forward to helping you with this one.
Hello,
Sorry to say that, your statement, “In this case, your website is not optimized or eligible yet for those rich snippets for that particular keyword” is grossly wrong as we could bring the “WEBSITE” TAB as captured in https://ibb.co/YRSSwfb.
The question is if it goes away tomorrow then why?
Hello,
The data in the GMB cards on Google is not controlled by our plugin or any markup on your website. That is taken from the data of your GMB account and the data that Google finds online about your brand.
Don’t hesitate to get in touch if you have any other questions.
Can RankMath do the best quality SEO on a retainer basis for my Website?
Hello,
Yes, we always keep our plugin up to date and fully compliant with the current guidelines and searching algorithm of major search engines but some aspects such as the GMB cards are not fully controllable by plugins and this goes the same with other SEO plugins.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
