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Hello.
Could you help us understand why on the site https://tartufoneropregiato.it/ in the products og:image is displayed correctly for some products, for some it is missing, for still others another image is taken at random from the product sheet or the logo.
Sharing products with customers right now is becoming a terrible experience.
Thanks in advance.
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Hello,
Thank you for contacting Rank Math for help with your og:images not displaying correctly, and sorry for the inconvenience this has caused you.
Please follow this guide to ensure that your og:images have been set up correctly: https://rankmath.com/kb/open-graph-image-not-displaying/. If the settings are correct, and your og:images are still not displaying correctly, there is likely a conflict with one of your plugins or your theme. You can follow this guide to verify this: https://rankmath.com/kb/check-plugin-conflicts/.
If you find a conflict, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘og:image missung or showing / sharing wrong image’ is closed to new replies.