My websites are not connected to my account (I think?)

#501391
  • Resolved Francey

    2 years, 12 months ago

    Rank Math free

    Hello, I have two websites: “buriedtreasure” and “chasingdementia.” The actual URLS are in the sensitive data section below. In my WordPress dashboards, RankMath Pro shows as active — for both websites. This is accurate. But when I log into the RankMath website, my account does not show either website.

    I believe that I originally purchased RankMath for “chasingdementia” while I was still using Yoast (free) for my “buriedtreasure” site. Then I added “buriedreasure” to RankMath after upgrading to RankMath Pro.

    Can you straighten this out for me? My preference would be for “buriedtreasure” to be my primary account, but that isn’t how I signed up with you, so if it can’t be changed, that’s understandable.

    If it’s possible to re-arrange my accounts that way, I’d really prefer that. If not, can you at least activate both accounts so they show up on your website?

    Let me know how to proceed. I hope to be more active in my blogging next year and I’m trying to tidy up with that in mind. Thank you very much.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 12 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your account, and the Rank Math PRO was applied to your email address info@*****.

    To fix this issue, we can merge both of the accounts so you can consolidate all of your sites. To continue, please confirm which email address you want to retain/prefer.

    Looking forward to helping you.

    Thank you.

    Francey

    2 years, 11 months ago

    Rank Math free

    I am very sorry for such a delay in responding to you! (I will blame our holidays for that, and that I missed your email.) I would like to use the info@*** as the primary email for my RankMath Pro account, and hope that will solve my concern. Again, my thanks and apology for delaying.

    Jeremy

    2 years, 11 months ago

    Hello,

    As requested, we have merged your account and retained the desired email address. Kindly check from your end if everything is in order.

    Please head over to the affected website’s admin dashboard > Rank Math > Dashboard > Help and reconnect your account.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘My websites are not connected to my account (I think?)’ is closed to new replies.