Pro Subscription Expired

#500604
  • Resolved Trinity

    3 years, 4 months ago

    Rank Math pro

    Hello,
    I have had a PRO subscription for a year for our non-profit 501c3. I tried to update to the newest version on 2 different websites and received the same error on both sites. I logged into my RankMath account on the website and it looks like the Pro subscription has expired earlier this month.
    I did not receive any notification about the expiration.
    See screenshot here, https://imgur.com/a/ZWMChvI
    Since our PRO version was given to us at no cost, due to our non-profit status, is this something that can be renewed again at no cost or will this require payment now?
    Your product has been fantastic for us and I tell everyone to move from other SEO tools to RankMath instead!

    Thank you,
    Trinity Hinton
    Web/Application Developer
    OhioGuidestone

Viewing 1 replies (of 1 total)
  • Princess

    3 years, 4 months ago

    Hello,

    Thanks for contacting the support.

    Unfortunately, we can only provide one time free PRO subscription to Non-Profits. But you can always use the free version for as long as you like. Then, consider the PRO when it makes more sense.

    The settings you have saved while in the PRO will still be intact.

    Everything gets safely stored in your WordPress database and transferred over to the Free version of the plugin. But, the features that are available in the paid/higher plans won’t be accessible afterward. All information you added to your content while on the PRO will remain and activates back as soon as your subscription becomes active again.

    For example, with the PRO you can add Multiple Schemas, if you have a page with 2 Schemas they will remain there, but you won’t be able to add more.

    If you want to keep using the premium features, you will have to purchase a new subscription from our site: https://rankmath.com/pricing/

    Hope that helps.

    Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Pro Subscription Expired’ is closed to new replies.