RM Pro on two of my sites

#499212
Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems that you have opened this ticket using the Rank Math Free version account. Do you have any other email addresses that could have been used to purchase the PRO subscription?

    If so please check those or share them in the sensitive data section for us to check your account and assist you accodingly.

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    Paul

    3 years, 4 months ago

    Rank Math free

    Thanks for getting back to me.

    I’m not sure about this either. I did purchase RM Pro and I think this info pertians to that:

    [moved to sensitive data section]

    Hopefully you can help me sort this out.

    Thanks,

    Paul

    Princess

    3 years, 4 months ago

    Hello,

    Yes, we have found the PRO account using the email address you provided.

    Would you like us to merge the accounts under a single address? If so what is the preferred one?

    Looking forward to hearing back from you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘RM Pro on two of my sites’ is closed to new replies.