Rank Math is Now Being Weird

#498060
  • Resolved Jesse Jelley
    Rank Math free

    I noticed then when I logged into my wordpress today and was looking at my articles, all of a sudden Rank Math is being weird. It’s dropped some of my scores, saying I have only a few words when I have hundreds of words. I made a new article today and I had a 70 something score, published it, went back into it and then it dropped to 64. Is no longer recognizing the links I have, alt text, headings, etc. I am not sure what to do. I have been using it for probably a month with no issue. Not sure what happened.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Upon testing, we have not been able to replicate the issue in our local installation.

    Can you please confirm if you are using a page builder or if the content coming from a template?Also, please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update it. You may refer to our changelog page here: https://rankmath.com/changelog/

    If you prefer, we can take a closer look at the issue in your admin dashboard. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Nigel
    Rank Math business

    Hello,

    Thank you for updating the sensitive data. Please also include the website login URL.

    Looking forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    It seems the plugin “Thrive Architect” is causing the issue here. Rank Math is trying to read the content via Thrive Architect and the WordPress content is no longer reachable. Please contact the support folks from Thrive and ask them to apply the content analysis API.

    Hope that helps.

    Thank you.

    While I have your attention, can you also tell me what needs to happen with this? I don’t really understand it…

    “Rank Math has detected new post types: tcb_symbol, tcb_lightbox. You may want to check the settings of the Titles & Meta page and the Sitemap.”

    Not sure what it means or what I should do with it. Thank you.

    Hello,

    Rank Math shows that notification whenever it detects a new post type on your website. You can check the post type settings in the Titles & Meta settings, you can click on the x button and clear the notification.

    You can check this link for more information:
    https://rankmath.com/kb/new-post-type-detected/

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Rank Math is Now Being Weird’ is closed to new replies.