RankMath tab in Posts is not showing

#498021
  • Resolved Dray Petrovic
    Rank Math free

    Hi there… I recently migrated the posts to new website, everything went smoothly except the part when I go and try to update SEO on my earlier posts.

    Rankmath’s tab in Posts view won’t open.

    It works perfectly fine with new posts, but the older ones I cannot edit the SEO part.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We can’t seem to replicate this issue from our end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hi Jeremy,

    I can confirm that it’s not a plugin or theme conflict.

    The issue is still here, the meta box is still not opening.

    I also tried:
    -Using different browser
    -Deleting browser and website cache
    -Removing Transients
    -Re-creating Missing Database Tables

    Hello,

    Please follow the checklist here to ensure that the meta box is set to show:
    https://rankmath.com/kb/why-rank-math-meta-box-is-not-showing/

    If the issue still persists, we may need to investigate your site further. Please follow the steps provided above and included the login details in the sensitive data section.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘RankMath tab in Posts is not showing’ is closed to new replies.