pro license lost after email change

#497550
  • Resolved Anonymous

    3 years, 4 months ago

    Rank Math free

    Hello dear team,
    I purchased a Rank Math PRO license on 11/24/2022. Unfortunately it has disappeared from my account after i change my account email???
    What have I done wrong? Unfortunately, I no longer have the mail with the invoice. But since I paid via PayPal, I can tell them the transaction code. See sensitive Data.

    I hope they can help me… 🙁

    Kind regards
    Christian

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    3 years, 4 months ago

    Hello,

    Thanks for contacting us and sorry for the inconvenience caused.

    You have purchased the subscription using the email mentioned in the sensitive data sections. Please let us know the preferred email address and we will merge the accounts for you.

    Looking forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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