Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
In order to fix this issue please try following the steps mentioned in the guide below:
https://rankmath.com/kb/problems-while-connecting-account/
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
that didn’t work, neither did following the steps on here. https://rankmath.com/kb/wordpress-hooks-actions-filters/
the url structure is identical. can i provide access credentials?
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have added credentials, please have your staff log into the site.
I accidentally clicked the “mark as resolved” this is still not resolved!
Hello,
I’ve added the filter mentioned in the KB to your active theme’s functions.php file.
Can you please try disconnecting and reconnecting your Rank Math account to see if this resolves the issue for you?
Let us know how it goes. Looking forward to helping you.
Thank you.
deactivating and reactivating worked, thank you very much
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
