[This there] is *Hi there*
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, please ensure that the Rank Math 404 tables are created on your site.
Head over to Rank Math > Status & Tools > Database Tools and recreate the Rank Math tables by clicking this button:
https://rankmath.com/kb/rank-math-status-and-tools/#recreate-missing-database-tools
Once done, clear your website’s cache and check again.
Let us know how this goes.
Thank you.
Hi Reinelle,
I have done this a few times now and it doesn’t work I have checked the other plugin that detects 404’s and it has shown me a few today. Rank math’s is empty and my last one came in a few minutes ago.
This seems to have happened when migrating the site over to another host and the database crashed.
I checked the error log and it shows this below. It might be related. Not had any from Rank Math since the 9th.
2022-12-09T13:16:19+00:00 CRITICAL Uncaught Error: Attempt to assign property “clicks” on null in /home/storage/764/3779764/user/htdocs/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php:163
Stack trace:
#0 /home/storage/764/3779764/user/htdocs/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/rest/class-rest.php(162): RankMath\Analytics\Summary->get_analytics_summary()
#1 /home/storage/764/3779764/user/htdocs/wp-includes/rest-api/class-wp-rest-server.php(1171): RankMath\Analytics\Rest->get_dashboard(Object(WP_REST_Request))
#2 /home/storage/764/3779764/user/htdocs/wp-includes/rest-api/class-wp-rest-server.php(1018): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/rankmath/v1/an…’, Array, NULL)
#3 /home/storage/764/3779764/user/htdocs/wp-includes/rest-api/class-wp-rest-server.php(442): WP_REST_Server->dispatch(Object(WP_REST_Request))
#4 /home/storage/764/3779764/user/htdocs/wp-includes/rest-api.php(410): WP_REST_Server->serve_request(‘/rankmath/v1/an…’)
#5 /home/storage/764/3779764/user/htdocs/wp-includes/class-wp-hook.php(308): rest_api_loaded(Object(WP))
#6 /home/storage/764/3779764/user/htdocs/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#7 /home/storage/764/3779764/user/htdocs/wp-includes/plugin.php(565): WP_Hook->do_action(Array)
#8 /home/storage/764/3779764/user/htdocs/wp-includes/class-wp.php(399): do_action_ref_array(‘parse_request’, Array)
#9 /home/storage/764/3779764/user/htdocs/wp-includes/class-wp.php(780): WP->parse_request(”)
#10 /home/storage/764/3779764/user/htdocs/wp-includes/functions.php(1332): WP->main(”)
#11 /home/storage/764/3779764/user/htdocs/wp-blog-header.php(16): wp()
#12 /home/storage/764/3779764/user/htdocs/index.php(17): require(‘/home/storage/7…’)
#13 {main}
thrown in /home/storage/764/3779764/user/htdocs/wp-content/plugins/seo-by-rank-math/includes/modules/analytics/class-summary.php on line 163
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
