snippet not updating and seo analysis

#496193
  • Resolved Emu
    Rank Math free

    1. when I try to update the snippet on some of my pages, I get a notice that says “Updating failed. The response is not a valid JSON response. I do not know how to fix

    2. on the SEO analysis, I have two pages listed as using too many H1 headings, but when I checked my pages I didn’t find the problem. Plus I have 3 other pages built the same way, but not marked as using too many h1 headings

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    1. In order to fix ‘Updating Failed. The Response is Not a Valid JSON Response’, please check the link below and follow the steps:
    https://rankmath.com/blog/fix-invalid-json-error/

    2. Can you please share the affected URL so we can check as well and assist you further? (You can use the sensitive data section to share those).

    ​​​​​​​Looking forward to hearing back from you.

    Emu
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    The link you have shared can only be accessed upon logging in. Please share the URL of the page instead so we can check.

    If the page is not yet published, then we might need to log in to your site to access it.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Emu
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Emu
    Rank Math free

    pages wit the Json problem are
    overview
    cafe
    Tour and travel

    Pages with failed Seo analysis, marked too many H1 tag

    addis transit package
    extended stay package

    similar pages to the above,but not marked as too many H1 tags
    celebration package and relax and revive package

    Hello,

    Please share your website URL here so we can take a closer look at the issue. Also, please share the affected page URL.

    Looking forward to helping you with this one.

    Emu
    Rank Math free

    I did send my login info yesterday and today when I woke up I found my site broken. when I deactivate Rankmath everything goes back to normal. Did anyone from your team try something to correct my problem?

    Hello,

    We were unable to log in to your site before as the login information you have shared is incomplete.

    However, since you mentioned that activating Rank Math is breaking your site, then we may also need FTP access so we can revert any changes immediately and investigate this issue further.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘snippet not updating and seo analysis’ is closed to new replies.