Focus keyword and meta description disappearing after publish a post

#494406
  • Resolved Mister Ram

    3 years, 5 months ago

    Rank Math free

    Hi,
    Please help me.
    I am facing issues with rank math. First of all whenever I publish a post its meta description and focus disappear. Then I try to add it further, but the focus keyword and meta description area become empty.
    Secondly, whenever I am trying to share a post link on Facebook, it not showing its feature image. Yes after completing proper optimization also.
    Please help as soon as possible, my traffic is going down day by day. Otherwise I have to shift to Yoast.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Reinelle

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    If the changes are not saving while using Rank Math, please check if you have a firewall as there are chances that it will prevent saving the data.

    For initial troubleshooting, please follow the steps in this link:
    https://rankmath.com/kb/meta-data-not-saving/

    About the featured image issue, please share the affected URL so we can check as well. Meanwhile, you can follow the troubleshooting steps here:
    https://rankmath.com/kb/open-graph-image-not-displaying/

    Let us know how this goes.

    Thank you.

    Mister Ram

    3 years, 5 months ago

    Rank Math free

    I found javascript error on Developer Tools Console PanelError image
    Now please tell us what to do.

    Md. Sakib Khandaker

    3 years, 5 months ago

    Rank Math agency

    Hello,

    The error doesn’t seems to be relavent with the issue you’re encountering with. However, you may try following the URL below to learn how you can get rid of the error on browser console:
    https://blog.room34.com/archives/6482/get-rid-of-that-annoying-websocket-connection-to-failed-error-on-wordpress-sites-running-jetpack/

    For the featured image issue, can you please share the affected URLs with us? So that we can investigate the issue further for you.

    It will help us to go through the initial troubleshooting steps for meta data not saving issue as well.

    Looking forward to helping you.

    Thank you.

    Mister Ram

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 5 months ago

    Hello,

    I’ve checked the page, and the featured image you have set is in .webp format.

    Please note that the image you’re using has the recommended image size for social sharing image, which is as close as 1200 x 630 pixels, and the image file format you are using is only between jpeg, gif, or png as per Opengraph Standards:
    https://rankmath.com/kb/open-graph-image-not-displaying/#num-4-2-image-dimensions-image-format

    Once you have updated the image, clear your website’s cache and verify the URL using Facebook Debugger Tool.

    About the other issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Mister Ram

    3 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Mister Ram

    3 years, 5 months ago

    Rank Math free

    I have shared a temporary log-in link in the sensitive data section. Now please help me to find the problem. Websites ranking going down day by day.

    Jaideep Asrani

    3 years, 5 months ago

    Hello,

    I wasn’t able to replicate the issue on your site. The metadata and focus keywords are getting saved without any issues. Is there a specific post where you are facing this issue? If there is, please share the URL of the affected post so we can check this further.

    Looking forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Focus keyword and meta description disappearing after publish a post’ is closed to new replies.