Pro missing when reinstall

#493257
  • Resolved Hugh
    Rank Math pro

    Hi,

    I purchased content ai credits and done a reinstall and now my pro version is missing and I have the free version only.

    Can you reenable the pro version please.

    Rgds
    Hugh

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  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    As the account you have used to open this ticket is the Rank Math free version, can you please share the email you used to purchase the PRO version? So that we can locate your account and help you with this issue.

    Meanwhile, you may follow the guide below to upgrade to PRO:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Pro missing when reinstall’ is closed to new replies.