Hello,
Thanks for contacting us and sorry for the inconvenience caused.
No subscription has been purchased using this account and we haven’t received any emails from the email addresses that you have shared. Can you please share the email address of your PRO account or a receipt that you must have received from FastSpring so we can assist you further?
Looking forward to helping you.
Hmmmm, The PayPal transaction date was 30 November 2022 at 09:35:19 GMT, Transaction Number 7NV235784K5835521
The order reference provided by FastSpring is RANKMATH211130-6574-80912 and you can view the FastSpring invoice here
https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH211130-6574-80912/invoice/IVHFZDOEPICRFQLOG2VUMRCVRJXU
Hope this helps you find the transaction and issue my refund.
Regards
Andy Poulton
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Don’t hesitate to get in touch if you have any other questions.
