Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
After analyzing the error log you’ve shared, it seems like the issue is happening in the validation of the headers from the Google API that we include with our plugin and most likely is also added on any of the other plugins you’re using as well.
There was an issue with this API that was fixed in version 2.12.2. You can see the discussion about this topic here: https://github.com/googleapis/google-api-php-client/issues/2230
Since our plugin includes the latest release of the API, we can be sure this is happening from a plugin which either importing an older version of the API that doesn’t include this fix or you probably didn’t update that plugin.
Can you please confirm if you’ve all other plugins updated on the latest version on your site? If not, please try updating them and see if the issue is resolved for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
I have check all the plugins are up-to date, if i deactivate instant index plugin i see no issues are occurred
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
