seo can’t update

#492443
  • Resolved Tomás Beltrán

    2 years ago

    Rank Math free

    Hello, I am trying to change the keywords of my home page but when I save the page the previous ones are still there and it is not possible to update

Viewing 7 replies - 1 through 7 (of 7 total)
  • Rank Math

    2 years ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Tomás Beltrán

    2 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 years ago

    Hello,

    Can you please check if you have any firewall that may be blocking our API route preventing you to save the changes? You may refer to our guide here: https://rankmath.com/kb/meta-data-not-saving/

    We would like to further check the issue, however, the login information you shared doesn’t seem to work.

    Can you please verify so we can debug the issue further?

    Looking forward to helping you.

    Tomás Beltrán

    2 years ago

    Rank Math free

    already modify the access permissions

    Pratik

    2 years ago

    Hello,

    It looks like your server is blocking the updateMeta endpoint which we use to update the SEO data. Please contact your hosting team and ask them to whitelist following endpoints:
    https://rankmath.com/kb/whitelist-rank-math-in-wordfence/#num-2-add-allowlisted-urls

    That should fix the issue.

    Tomás Beltrán

    2 years ago

    Rank Math free

    I made all the changes, but I get the same results

    Pratik

    2 years ago

    Hello,

    Can you please tell us the changes you made? Did you ask your hosting team to whitelist the endpoints I mentioned in my previous reply? From what I see, the upateMeta endpoint is still getting blocked by the server and it shows a 403 error.

    Looking forward to helping you.

    RankBot

    1 year, 11 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘seo can’t update’ is closed to new replies.