pop up showing on my website

#492093
  • Resolved Gary Brown
    Rank Math free

    Hello . I just added rank math plugin to a new site of mine because it’s awesome ,but it is showing a brief pop up in top bar of site on destop,tablet and especially mobile. Site is http://www.konstruks.com
    I added plugin yesterday to another site and that site seems fine so far . As soon as site opens you’ll see it open for a second then close which would be ok on desktop but on mobile site really wigs out repeatedly . I disabled plugin for now but I appreciate any help so that I can re-enable rank math .

    Let me know if I should enable plugin for you to look at ..

    Thanks Gary

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you’re asking about Analytics Stats Bar? If so, please be advised that the banner showing on the top of your website is only visible to logged-in users on your site.

    However, to remove the Analytics Frontend Stats Bar, please disable this option in WordPress Dashboard > Rank Math > General Settings > Analytics
    https://rankmath.com/kb/analytics-stats-bar/#num-2-2-enable-stats

    To hide the stats bar, you may follow the URL below learn how you can do that:
    https://rankmath.com/kb/analytics-stats-bar/#hide-stats-bar

    Looking forward to helping you.

    Thank you.

    No , Its not a stats bar . I just re activated rank math plugin and its doing it again . When opening site separately from admin – whether desk,tab.or mobile it opens a pop up at top of site for a second or so but in mobile it keeps reopening when ever I scroll so site totally wigs out …If deactivated site works good on all three desk ,tab , mobile …I
    I’ll leave activated for now

    Hello,

    Can you please share a screenshot or screencast of the pop-up with us? So that we can understand the issue properly and assist you to resolve the issue.

    You can use a tool like imgbb to share screenshot and loom/any screencast tool to share screencast with us.

    Looking forward to helping you with this one.

    Thank you.

    I think I have problem fixed for now . I’ll do new ticket if not . Thanks for your help

    Hello,

    Sure, let us know if the issue still persists.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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