Hi,
Sorry for the issue you are facing. Did you try hard refresh?
Windows: Ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5
Otherwise, it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let me know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
i have checked..
Error Details
=============
An error of type E_ERROR was caused in line 276 of the file /home/ebivcipm/public_html/wp-content/themes/wilcity-childtheme/functions.php. Error message: Uncaught Error: Class ‘WilokeListingToolsFrameworkHelpersGetSettings’ not found in /home/ebivcipm/public_html/wp-content/themes/wilcity-childtheme/functions.php:276
Stack trace:
#0 /home/ebivcipm/public_html/wp-content/themes/wilcity-childtheme/functions.php(228): RMPrimaryCategoryToListingCallback()
#1 /home/ebivcipm/public_html/wp-includes/class-wp-hook.php(287): {closure}()
#2 /home/ebivcipm/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
#3 /home/ebivcipm/public_html/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#4 /home/ebivcipm/public_html/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(89): do_action_ref_array(‘rank_math/vars/…’, Array)
#5 /home/ebivcipm/public_html/wp-content/plugins/seo-by-rank-math/includes/replace-variables/class-manager.php(162): RankMathReplace_VariablesBase->do_action(‘vars/register_e…’)
#6 /home/ebivcipm/public_html/wp-includes/class-wp-hook.php(287): RankMathReplace_VariablesManager->setup(‘plugins.php’
i have shared the custom code in sensetive data which is added in function.php i
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
The code you shared on the sensitive data section appears to be targeting Yoast SEO. We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I also often suffer like this
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Suvidha,
Thanks for the follow up.
I’ve commented out the extra variable replacement code on your theme but this does not seem to be the cause of the error.
The broken SEO options seems to be stemming from a conflict with one of your recently installed plugins. Unfortunately my efforts to diagnose this cause your website to fallback to debugging mode.
Please rename the Health Check and Troubleshooting plugin folder via FTP to restore access so that we can continue investigating this.
Thank you.
yeah, i have done, you can check.
plz resolve asap, and its working fine with elementor…
Hello,
We were able to reproduce the error and have logged it. Please allow us some time to test and release a fix.
It should be added to the plugin in the upcoming update.
You can keep an eye on the changelog and we will be mentioning this error when fixed.
For now, please activate the Classic Editor plugin or use the Gutenberg Sidebar code by removing the following filter code you added in functions.php file:
add_filter( 'rank_math/gutenberg/enabled', '__return_false' );
I hope that helps. If you need any other assistance, please feel free to let us know. We are here to help.
Thank you.
Hello
Thank you for your patience. We sincerely appreciate that.
We have released a Beta update that should fix the issue. Please follow these steps to update to the latest version and have the issue fixed:
https://i.rankmath.com/TP6Xjk
0. Take a complete backup of your site
1. Go to Rank Math > Status & Tools > Version Control
2. Enable the Beta Tester Option from Beta Opt-in Box
4. Go to the Dashboard > Updates and update Rank Math to the latest beta version
Hope that helps. If there’s anything, please let us know. We are here to assist.
Take care!
can i know, what have u done in this earlier, actually getting issue with email.
my users and me as a admin not getting any emails….
just i want to know
Hello,
Thank you for contacting Rank Math today.
You can check the change-log for the beta update here: https://rankmath.com/changelog/
Would you please let us know which emails you are not receiving so we can look into it.
Looking forward to helping you. Thank you.
Edit log is very long…
Anytype of email, like new accounts creation. New listing submiting, new review submitting n many more
Hello,
Thank you for the follow up.
I highly doubt this is being caused by Rank Math. You can confirm this by deactivating and attempting one of the actions you have listed above. If it is related to Rankmath, please follow this troubleshooting guide and check for plugin conflicts:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit.
Looking forward to helping you.
