Snippet disappears on update

#490006
  • When I make a change to the snippet description, the change appears in the preview. However, when I update the CPT it disappears from the preview, although it does stay if I try to edit it again.

    Is it a bug when viewing the preview?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Nigel
    Rank Math business

    Hello,

    Thank you for contacting Rank Math for help with your snippet preview not displaying consistently.

    I could not replicate the issue you described on my setup. Do you mind creating a screencast so we can better understand the issue? You can use a tool like imgbb.com for screenshots or a tool like loom.com for screencasts and share the generated links here.

    Looking forward to helping you.

    In the snippet editor I enter the description and it is displayed in the preview as you can see here:

    https://ibb.co/wLX8kC3

    But after clicking on Update, the preview is not displayed correctly, even though the description is still there:

    https://ibb.co/wsJkfjY

    Is it a bug?

    Hello,

    This happens when your CPT doesn’t include editor support and our plugin cannot generate the preview without that feature.

    Please note that this only happens in the preview snippet editor and in the frontend the page has the correct meta description added to it and search engines will be able to read it correctly.

    Don’t hesitate to get in touch if you have any other questions.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Snippet disappears on update’ is closed to new replies.