Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Yes, I don’t see any receipt from FastSpring at a****@c****************
What if I don’t have access to the old email anymore?
Can you you do it from your end?
Hello,
If you can share the last 4 digits on your card, and the tentative date when you purchased the plugin, that will help us locate the account for you.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
