My pro subscription does not show in my account

#487208
  • Resolved Claire Dodin
    Rank Math free

    Hi,

    I purchased the pro version but it does not show in my account. It still shows that I’m on the free version.
    How can I get it to work?

    Thanks,

    Claire.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi again,
    I managed to make it work by reinstalling the plugin. I’m not sure why it didn’t automatically work though.
    It’s all good now, thanks.

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Upgrading Rank Math PRO on your website is a manual process. Which is why it didn’t upgrade on your site earlier automatically.
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    However, we’re glad that you managed to resolve this issue.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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