Rank Math Data is not getting saved

#486918
  • Resolved Andrem12

    1 year, 10 months ago

    Rank Math free

    Rank Math Data is not getting saved in my blog posts.
    Whenever I am adding any data to rankmath in any post (New or OLD), and then I save it or publish it.
    The data I added automatically got removed.

    Recently I shifted to DO with Runcloud and added sucuri because of a DDoS attack.

    I shared the credentials can you please check and revert.

Viewing 1 replies (of 1 total)
  • Md. Sakib Khandaker

    1 year, 10 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    I’ve checked your site and was able to replicate the issue there. The reason behind the issue you’re encountering is the Rank Math REST route being blocked by Sucuri on your site.

    I’ve attached the screenshots in the sensitive data section for your reference.

    Can you please confirm if Sucuri is installed on your server side? As I didn’t find that on your site. If so, please ask your web host to whitelist the following REST routes on Sucuri in order to fix this issue.

    https://example.com/wp-json/rankmath/v1/updateMeta
https://example.com/wp-json/rankmath/v1/updateRedirection

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank Math Data is not getting saved’ is closed to new replies.